Marxist theory and the insurance industry workers

[Osmosis]

Hi comrades

Marxist theory states that those who don't own the means of production have to sell their labour to a capitalist to produce goods. The capitalist then sells this product at a profit while the worker gets only a fraction of the value of his output. My problem i don't see how his applies to me. I work in a call centre in car insurance. I answer the phones, quote a premium and finalise a deal. I don't decide the price and I don't produce a product it's all system generated, the pricing being decided by another department. In Marxist terms how am I exploited as I do not produce a product (I.e a car) that a capitalist sells I just quote and sell a premium. Any answers would be appreciated

[ckaihatsu]

Hi comrades

Marxist theory states that those who don't own the means of production have to sell their labour to a capitalist to produce goods. The capitalist then sells this product at a profit while the worker gets only a fraction of the value of his output. My problem i don't see how his applies to me. I work in a call centre in car insurance. I answer the phones, quote a premium and finalise a deal. I don't decide the price and I don't produce a product it's all system generated, the pricing being decided by another department. In Marxist terms how am I exploited as I do not produce a product (I.e a car) that a capitalist sells I just quote and sell a premium. Any answers would be appreciated


Excuse my terseness but have you ever heard of 'capital goods' -- ?

[PC LOAD LETTER]

Hi comrades

Marxist theory states that those who don't own the means of production have to sell their labour to a capitalist to produce goods. The capitalist then sells this product at a profit while the worker gets only a fraction of the value of his output. My problem i don't see how his applies to me. I work in a call centre in car insurance. I answer the phones, quote a premium and finalise a deal. I don't decide the price and I don't produce a product it's all system generated, the pricing being decided by another department. In Marxist terms how am I exploited as I do not produce a product (I.e a car) that a capitalist sells I just quote and sell a premium. Any answers would be appreciated
You are still selling more than your pay, including benefits, with the carryover off the top (surplus value) accumulating as capital that the insurance company uses for, well, whatever they want. It helps to think of sales as the final leg of the production process, even though that's a really rough example for this situation. The situation is different from a factory worker making ... a pair of pliers ... but the mechanics of the situation are the exact same.