Working in a call centre.

[Deicide]

I'll be starting next week.

What do I have to look forward to?

[Left Leanings]

Well I've never worked in one. But I know peeps who have.

The key words are: boredom and drudgery.

The phone will never stop ringing for a start lol. As soon as one call ends, there will be a plenty more waiting in the queue to speak with ya. And many of the clients will give you shit, along the lines of:

~ oh, so you do actually answer the phone then eventually

~ you're piped music is a load of crap

~ my phone bill's gonna be massive all the time I've been waiting for you to answer. Who's gonna pay my phone bill?

~ can I speak to your supervisor, please

These are some of the general themes. Get ready for some straight and colourful talking as well. Plenty of expletive-peppered langauge - and all that :mellow:

[Railyon]

Learn to talk faster because your calls are timed

[Deicide]

At the place I'll be working at there's no cold calling.

I'll have a list of people to phone to talk about their debts.. fun fun fun.

[Railyon]

You are now middle class.

[Deicide]

You are now middle class.

Bourgeois economics would put me in the lowest income bracket.. so no :(

I sense that a lot of people will not answer their phones! or will tell me to go fuck myself, and then put the phone down.

[Magón]

You'll quickly learn it's one of the worst places to work, and you'll see how sickening the system they operate at a call center, is. People who work there, for the most part, will be friendly to your face in some cases (the most deceiving), but be looking to fuck you over behind your back. Even more so, than any other job I've seen/worked.

My time at a call center was short, only about half a year, but I can tell you I was never happier in my life the day I quit and found a better job where people weren't gossiping to one another about someone, while simultaneously stabbing one another in the back, just looking for that tiny pay bump. It's an unforgiving place to work, and all I can suggest is that you make as much money to support yourself decent there, but look elsewhere for something less stressful and dog eat dog, if you can.

[Deicide]

You'll quickly learn it's one of the worst places to work, and you'll see how sickening the system they operate at a call center, is. People who work there, for the most part, will be friendly to your face in some cases (the most deceiving), but be looking to fuck you over behind your back. Even more so, than any other job I've seen/worked.

My time at a call center was short, only about half a year, but I can tell you I was never happier in my life the day I quit and found a better job where people weren't gossiping to one another about someone, while simultaneously stabbing one another in the back, just looking for that tiny pay bump. It's an unforgiving place to work, and all I can suggest is that you make as much money to support yourself decent there, but look elsewhere for something less stressful and dog eat dog, if you can.

Well.. that sounds fucking awful.

[Magón]

Well.. that sounds fucking awful.

Trust me, it is. With the stress of all that, and add to the rapid calls coming in while you're on the clock -- which when I worked at one, you couldn't just send to someone else who might be open and able to take care of it, you had to take it, which meant you had to speed through a call you might already be on the line with, possibly screwing something up and getting an ear full from the person because you didn't record this or that right, or whatever, and then later from your boss possibly (because not only did you screw up a call, but your time took a serious nose dive which is always unacceptable, no matter who you are or how long you worked there).

You can't disagree with the customer, you can't shout at them or anything, even though you might want you. You can't hang up the call, because you will definitely get fucked by the boss for that. Possibly even fired, which is always the boss's #1 option for someone new.

It's a cluster fuck, in call centers. Make some money, search elsewhere while doing so, and get the hell out as quick as you can. People who work there for a long time (like years or even just a year), have got to be crazy. With all the backstabbing, stress, and bullshit all around, I don't know how anyone could take it without going on a high dose of Prozac or Xanax.

Seriously, you might have found something, but keep looking for something better. Anything, even a factory job, or shoveling shit all day on a farm is better than a call center. Don't even think for a minute either, of trying to get any of your fellow workers on board for something revolutionary in nature. They don't care, they just want to make their times and get that pay bump if they can. You trying to turn them to something else, will only piss them off and hate you.

[PC LOAD LETTER]

At the place I'll be working at there's no cold calling.

I'll have a list of people to phone to talk about their debts.. fun fun fun.
I hate you now

Not really, I can understand working somewhere because you need the money (I'm in that position right now). I just had bill collectors all over my ass for most of the last 2 years. I've finally gotten them off my back and contested everything off of my credit report. Whew ... clean slate again. I just better not ever need to go back to that hospital again :unsure: then the shitstorm would begin again.

"So, Mr. CanisLupus. I see you have a $4,000 balance with us. I know you're dying in the ICU right now, but we're gonna need a significant payment on this collections account before we can offer any more medical services."

[A Revolutionary Tool]

Oh god I hate those fucking calls. The worst part is these fucking people calling for debt call my house everyday in the morning while I've told them the person on the line that they are never home at that time. Didn't change shit.

[Nox]

At least there will be plenty of coworkers for you to hook up with!

[bcbm]

I'll be starting next week.

What do I have to look forward to?

perpetual misery and boredom mostly.

check this (http://libcom.org/library/hotlines-call-centre-inquiry-communism) out if you like

[No_Leaders]

Well i can tell you, it's very mentally exhausting. I've been working in various call centers the past 4 years or so now, i've been at the one i work at for a little over a year now. They only care about your stats and numbers, you gotta make sure your overall phone time is a certain limit in my case it can't exceed 360 seconds, so if it's higher they'll get on your case saying you need to be faster on the phones, or 'take control of the call' as they call it. You have to immediately take calls soon as one ends otherwise that effects your ACW or After Call Work, where i work it has to be 10 seconds or less on average then been getting on my ass for it for weeks cause it's always around 20 seconds each week.. I do that to give myself a small break for a few seconds.. hmmm let's see, if you have custs on hold to transfer it has to average out to 10 seconds a week, if you take a break a little longer than normal that effects your schedule adherence, if you call out that effects your attendance. So there's easily a LOT of things you need to constantly worry about. That's not even worrying about any other metrics like sales, or how many payments you collected etc.

Oh and the customers.. well they're just amazing to talk to! They'll curse you out, they'll always say"what are you going to do as a sears/verizon/sprint employee to fix this for me?" Basic situation for me, i work at sears call center, i setup appointments for technicians to get out there and fix their dishwasher, or the washer/dryer, fridge, etc. I try to troubleshoot over the phone if i can't i set service. So i get these lovely calls where cust says "yeah i'm just calling to check the status of the technician, i haven't got a call yet he's supposed to be here between 8-12 and it's 1:20 and no one's called me yet! this is horrible service i'm never doing business with you people again" then i gotta calm them down check the status and then either it will say i gotta reschedule or the tech is running late, either way the cust is pissed and expects you to do impossible things like make a time machine to fix the situation!! You tell them "the technician is running behind he'll be there by 2" and they say "what!? i can't wait here for them i got things to do" so then i offer to reschedule for the next day, and they say "thats not good enough you need to fix this" and i repeat myself "Well ma'am i can reschedule you for tomorrow, or you can wait for him since he will be there by 2" and she says "none of this are going to work! you need to get him here right now"

yeah basic run down, you get the idea. Then when you tell them they gotta wait 3 days to get a... gasp! dishwasher fixed they go ape shit crazy and say silly things like "well what the hell am i supposed to do for 3 days?! wash the dishes by hand??"

god i hate my job.

[gorillafuck]

At least there will be plenty of coworkers for you to hook up with!are you serious here?

anyway, it's really boring. the only jobs I've ever had have been at call centers. if you have a friend working with you it's okay, but if not then it's so boring. because you are basically doing nothing, but the thing is, it's not the kind of nothing where you can be inattentively doing nothing. you need to be really diligently and attentively doing nothing.

[Left Leanings]

I don't think I could work in one of these places tbh, especially after what 'no leaders' said about the way peeps are treated. I would just lose my rag, tell the customer to fuck off, and quit the job, or get fired. But then I got a very low tolerance threshold when it comes to taking shit.

[Agent Ducky]

At least there will be plenty of coworkers for you to hook up with!

http://www.talknerdytomelover.com/storage/ironhide_facepalm.jpg?__SQUARESPACE_CACHEVERSION=1 307672072369
Is that all you think about??

[Railyon]

OP is now centrist

[honest john's firing squad]

At least there will be plenty of coworkers for you to hook up with!
Nox is a troll. I think we've all been had, gentlemen.

[Jimmie Higgins]

I worked in one for about 3 months. Expect high turn-over from your co-workers :lol:

[Deicide]

Expect high turn-over from your co-workers

:confused:

[No_Leaders]

:confused:
they have high turnover rate. People tend to quit pretty quick, some tough it out. From my training class which was when i started february of 2011, there's just me and 2 others left who still work there. There was 20 of us originally.